Privacy Policy & SMS Terms - A&D HVAC
Privacy Policy & SMS Terms
Your privacy is important to us
Last Updated: May 19, 2026
At A&D Heating and Air Conditioning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or contact us.
1. Information We Collect
We collect information to provide you with the best possible service. The types of information we may collect include:
Personal Information:
This is information you provide directly to us, such as your name, address, email address, and phone number. This happens when you fill out a contact form, request a quote, schedule a service, or call us.
Non-Personal Information:
We automatically collect certain information about your visit to our website, such as your IP address, browser type, device type, and the pages you visit. This helps us improve our website and understand how our services are used.
Payment Information:
When you make a payment for our services, we collect necessary billing information. We use a secure third-party payment processor, and we do not store your full credit card details on our servers.
2. How We Use Your Information
We use the information we collect for several purposes, including:
- To provide and manage the services you request, such as scheduling appointments and completing repairs or installations.
- To communicate with you about your service, account, and to respond to your inquiries.
- To improve our website, services, and business operations.
- To process payments for our services.
- To comply with legal obligations and to protect against fraud or illegal activity.
Important Note on Mobile Data: SMS consent and phone numbers are not shared with third parties or affiliates under any circumstances.
3. How We Share Your Information
We do not sell your personal information to third parties. We only share your information in the following limited circumstances:
Service Providers:
We may share your information with trusted third-party companies that perform vital services on our behalf, such as payment processing, website analytics, and scheduling software. These companies are authorized to use your information only as necessary to provide these services to us.
Legal Authorities:
We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights, safety, and property.
4. Your Privacy Rights
You have the right to:
Access:
Request a copy of the personal information we hold about you.
Correction:
Ask us to correct any inaccurate or incomplete information.
Deletion:
Request that we delete your personal information, subject to certain legal requirements.
5. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but some parts of our website may not function properly as a result.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone: 678-884-4487
Email: support@adhvacexperts.com
10. SMS Terms & Conditions
By subscribing to A&D Heating and Air Conditioning mobile messaging services, you agree to receive text messages, appointment reminders, schedule updates, and order notifications at the mobile number provided at the time of opt-in.
Message Frequency and Cost
Message frequency varies based on your appointments and service requests. A&D HVAC LLC reserves the right to alter the frequency of messages sent at any time. Message and data rates may apply according to your mobile plan. Our company does not charge for the text messaging service, but your mobile carrier may charge you for messages sent and received.
Opt-Out Instructions
If you wish to stop receiving text messages from A&D HVAC LLC, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message sent from us. After texting one of these keywords, you will receive one final text message confirming that you have been unsubscribed. After this, you will no longer receive messages unless you choose to opt back in.
Support and Help
For issues with the messaging service or for more information, reply HELP to any message or email us at support@adhvacexperts.com.
Privacy and Liability
Your use of this service is subject to this Privacy Policy. We are committed to protecting your privacy; your mobile data and SMS consent will not be shared with third parties. Mobile carriers are not liable for delayed or undelivered messages.