Terms and Conditions - A&D HVAC Service Agreements and Policies

I. Agreement Duration

This agreement starts at 12:01 a.m. local time on the effective date identified on the front of this agreement and extends one one-year.

II. Payment Terms

The cost of this agreement it may vary and its Per System. This can be paid by check card or cash in a one-time payment.

III. Additional Filter Changes

If a customer wants to change the filter more often, additional visits for air filter replacement only will be $35 up to 1" filter standard MERV 8. A specialty filter will add to this price.

IV. Service Coverage

This agreement provides for specified maintenance and inspections for the heating, and cooling equipment listed on the front of this agreement.

V. Scheduling

A&D HVAC LLC and the client will work together to schedule an appointment for performing the services. If a service call will be needed, the customer can call A&D HVAC LLC by telephone at 678-884-4487, schedule an appointment by Internet at www.adhvacexperts.com, schedule an appointment, or by text or email.

VI. Response Time

Appointments for regular maintenance calls will be scheduled based on availability, for emergency service calls we have a response time of 48 hours.

VII. Benefits Included

We will provide the following benefits to you during the term of this agreement with respect to the selected equipment:

• We will perform one-time maintenance and inspection on the air conditioning and heating equipment listed on the front of this agreement during the term.
• We will perform minor and major repairs to the customer's unit while this agreement is in effect.
• Maintenance and inspections include services listed under the maintenance checklist section.
• Listed equipment must be accessible, for outdoor coil cleaning a water hose must be available within 10ft of the outdoor unit.
• Maintenance and inspections will be scheduled and performed Monday through Friday, NO holidays.
• This agreement will cover MINOR REPAIRS AND MAJOR REPAIRS at no cost to the customer based on plan purchased.
• For all other services needed, we will provide you with priority service in scheduling your appointment over non-agreement customers.

VIII. Limitations

We will not be responsible for any loss or damage caused by vandalism, natural disasters, tampering, misuse, etc. Operating the equipment not following the manufacturer's recommendations such as refrigerant line-set, house insulation, and ductwork.

IX. Delay Responsibility

Loss, Damage, or Expense Due to Delay. Unless the services to be performed by A&D HVAC LLC on behalf of the Customer are delayed by reason of the negligence or other fault of the Company, The Company shall not be responsible for any loss, damage, or expense incurred by the Customer because of such delay.

X. Third-Party Work

Repairs, Upgrades, or modifications made by the customer or contracted by the customer outside this agreement with any other company than A&D HVAC LLC resulting in malfunction of the unit will not be covered and may incur an extra cost.

XI. Repair Discounts

Major and Minor Repairs to the listed heating, and air conditioning equipment during the term of this agreement will receive a 100% discount on our flat-rate pricing based on plan purchased.

XII. Warranty

Warranty will apply to materials and labor as long as the customer keeps this maintenance plan unless it is specified in writing at the time of service or repairs. Refrigerant is not included.

XIII. Agreement Expiration

This agreement will expire or be transferred as follows:

• This agreement will expire on the expiration date on the front of this form.
• This agreement is not transferable if you sell your home.
• Service will not be provided on any past-due account and this agreement can be canceled by us for fraud, material misrepresentation, your failure to make payments required under this agreement when due, or your failure to make payments for any services or goods rendered or provided by us to you, whether in connection with this agreement or otherwise.